Balanced scorecard: step-by-step for government and nonprofit agencies

By: Niven, Paul RPublication details: Hoboken, New Jersey: John Wiley & Sons Ltd., 2008Edition: 2nd edDescription: xvii, 365p. 23cmISBN: 9780470180020Subject(s): balanced scorecard | performance measurement | total quality management | benchmarking | public sector management | non-profit organisationsDDC classification: 351.10942

Glossary p343-351. Inclus. notes and index

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