TY  - BOOK
AU  - Dent,Fiona Elsa
AU  - Brent, Mike
TI  - Influencing: skills and techniques for business success
SN  - 1403996687
U1  - 658.45 
PY  - 2006///
CY  - Basingstoke, Hampshire: Palgrave Macmillan
KW  - influence
KW  - influencing skills
KW  - persuasion
KW  - changing attitudes
KW  - communication skills
KW  - effective communication
N1  - Bibliography p173-175. Inclus. index
ER  -