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		No cover image available Staff attitudes to the introduction of an electronic blood tracking system by Williams, Martina. Publication details: Dublin: Institute of Public Administration (IPA), 2016Availability: Items available for reference: Not for loan (1) . Location(s): REFERENCE Call number: THESIS.
		No cover image available What we have to show for 30 years of New Public Management: higher costs, more complaints by Hood, Christopher \| Dixon, Ruth. Publication details: 2015Availability: Items available for reference: Not for loan (1) . Location(s): JOURNALS Call number: JIS.
		A handbook on measurements of user satisfaction in local government service delivery: briefing paper prepared for the Beacon Council Advisory Panel/DETR by Great Britain. Department of the Environment, Transport and the Regions. Publication details: London: The Stationery Office, 2001Availability: Items available for loan: 1 . Location(s): OPEN-SHELF Call number: 352.042.

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